FAQ (Frequently Asked Questions)
I have been blocked from your service. Can you help me?
In order to protect our users from spam and other abuse related activity we have setup our system to block users conducting suspicious activities (such as many log in failures or sending multiple messages stopped by our spam filter).
Each month we are handling millions of connections and several hundred thousand new messages. Sometimes our filter functions are wrong, we are sorry if this is the case. We are always trying to improve our filters.
We also let our users set their own blockings. This means that they can block any IP for any reason at any time.
If you have a guestbook account with us that you need to manage, you may request a blocking removal. Go to the administration area (don't remember the URL?) of your guestbook and follow the instructions. Your request will automatically be handled by our system within seconds.
The alternative is to wait a few hours or in some cases a few days until the blocking is removed.
Note that our support team will not remove any blockings for any IP address, no matter of the circumstances, or give you any additional information about why someone was blocked. So please do not contact us about this.